Privacy Policy

Introduction:

GlideTrip Travel (OPC) Private Limited (GlideTrip) respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, gender,email address, postal address, contact number, etc) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel.

This Privacy Policy is applicable to persons who purchase / intend to purchase / inquire about any product(s) and / or service(s) made available by GlideTrip ('User') through any of GlideTrip's 's customer interface channels including website, mobile site and offline channels including customer support and office (collectively referred herein as "Sales Channels”).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at 1-800-121-8551 / support@glidetrip.com

This Privacy Policy does not apply to any websites, mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of GlideTrip's business partners, advertisers, sponsors or other sites to which GlideTrip provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties.

Information We Collect:

With specific reference to booking/e-commerce transactions, GlideTrip collects the following personal sensitive information from you while transacting through GlideTrip:

  • Name Gender Contact Number Postal Address Credit Card
  • Details Date of birth Passport Number & frequent flyer
  • number (wherever needed)

How the Information is used:

GlideTrip does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users / customers / travellers is put to the following use:

  • Customer name, address, phone number, traveller's name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/ traveller.
  • Information like Credit Card Details and Net Banking Details are usually collected directly by payment gateways and banks - not by GlideTrip, but if ever stored or retained by us, remain internal and is never shared.
  • These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable. Information like contact number, e-mail address and postal address may be used for promotional purposes, unless the customer/user "opts-out" of such use. If you choose not - to share this information, you can still visit the GlideTrip website, but you may be unable to avail certain options, ours and services.

Cookies and Session Data:

In general, you can visit GlideTrip website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous. Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

Automatic Logging of Session Data: Each time you access our website your session data gets logged. Session data consists of the User's IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User's choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it is possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity from the IP address.

With whom your Personal Information is Shared:

Your information shall be shared with the end service providers like airlines, hotels or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with GlideTrip, you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that GlideTrip does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of GlideTrip as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

GlideTrip does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.

If the assets of GlideTrip are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

We may also share certain Personal Information to business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for GlideTrip customers. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

GlideTrip may share your Personal Information to third party that GlideTrip may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms. We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

GlideTrip may hire third parties for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

With specific reference to third party Non Personally identifiable information advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a 'pixel tag', which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please email at support@glidetrip.com

Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated

Disclosure of information

GlideTrip takes appropriate steps to protect the information you share with us. We have implemented security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure.

GlideTrip will continue to enhance its security procedures as new technology becomes available, and ensures that its security procedures are compliant with current applicable regulations.

GlideTrip may disclose User's Personal Sensitive Information if required to do so:

  • by law, required by any enforcement authority for investigation, by court order or in reference to any legal process
  • to conduct our business
  • for regulatory, internal compliance and audit exercises
  • to secure our systems
  • to enforce or protect our rights or properties of GlideTrip or any or all of its affiliates, associates, employees, directors or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

User Generated Content:

GlideTrip provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions with respect to service offered by GlideTrip or post answers to questions raised by other users. GlideTrip may also hire a third party to contact you and gather feedback about your recent booking with GlideTrip

Though the participation in the feedback process is purely optional, you may still receive emails, notifications (sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users. The reviews written or posted may also be visible on other travel or travel related platforms.

The UGC that GlideTrip collects may be of the following kinds:

  • Review and Ratings
  • Question and Answers
  • Crowd Source Data Collection (poll questions).

Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

Eligibility To Transact With GlideTrip:

You must atleast 18 years of age to transact directly with GlideTrip and also to consent to the processing of your personal data.

How You Can Opt-Out of receiving our Promotional Emails?

You will occasionally receive e-mail updates from us about fare sales, special offers, new services and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

Changes To The Privacy Policy:

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.

You may always submit concerns regarding this Privacy Policy via email to us at support@glidetrip.com. GlideTrip shall endeavor to respond to all reasonable concerns and inquires.

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